Archive for the ‘ ’ Category

7 Best Practices for improving UX of Conversational Interfaces in Chatbots

User Experinece plays a vital role in a chatbot’s effectiveness, be it the interface, ease of operation or the flow and display of information. An unappealing UX can be very off-putting. Chatbots have been successful in the last few years across various industries and platforms. There are a few cases where the success ratio is […]

Design Considerations for Internet of Things

With Internet of Things reaching the peak of the emerging technologies on the Gartner Hype curve, the interactions are now not limited to specific context or scales. IoT has raised many challenges and requires new ways of working, critical of which is the cross-platform design. It requires the combination of dynamic and customizable interface that […]

Usability Evaluation Methods – Making the right choice at the right phase

In this post, we’ll take a look at some usability evaluation methods most commonly used in software design today. These can be applied at different stages in User Centered Design process. These methods can be broadly categorized into 3 categories – Inquiry, Inspection and Testing. Contextual Inquiry (Inquiry) When – Early stages of development, the […]

A Holistic approach towards Human Centered Design

“Usability is critical for any application, but for mass-market software, usability spells success or failure more clearly than any other feature.” One of the things that I really admire about Usability and Human centered design is that the user is multi-faceted hence different things work for different users. It’s a multidisciplinary activity. Be that as […]